{"id":1164,"date":"2020-01-17T12:04:30","date_gmt":"2020-01-17T12:04:30","guid":{"rendered":"http:\/\/helpvn.cukcuk2.misa.local\/vi\/?post_type=ht_kb&p=1164"},"modified":"2025-12-18T10:25:26","modified_gmt":"2025-12-18T03:25:26","slug":"r4","status":"publish","type":"ht_kb","link":"\/vi\/kb\/r4","title":{"rendered":"R4"},"content":{"rendered":"

I. Web<\/span><\/strong><\/p>\n

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1. Khi nh\u1eadp h\u00e0ng t\u1eeb phi\u1ebfu b\u00e1o h\u00e0ng, qu\u1ea3n l\u00fd\/k\u1ebf to\u00e1n nh\u00e0 h\u00e0ng mu\u1ed1n kh\u00f4ng nh\u00ecn th\u1ea5y nh\u1eefng phi\u1ebfu b\u00e1o h\u00e0ng \u0111\u00e3 nh\u1eadp \u0111\u1ee7 \u0111\u1ec3 kh\u00f4ng nh\u1ea7m l\u1eabn khi nh\u1eadp h\u00e0ng<\/a><\/span><\/p>\n

2. Qu\u1ea3n l\u00fd nh\u00e0 h\u00e0ng mu\u1ed1n d\u1ec5 nh\u1eadn bi\u1ebft h\u00f3a \u0111\u01a1n b\u1ecb h\u1ee7y l\u00e0 do h\u1ee7y h\u00f3a \u0111\u01a1n hay h\u1ee7y order \u0111\u1ec3 d\u1ec5 theo d\u00f5i, ki\u1ec3m tra<\/a><\/span><\/p>\n

3. Qu\u1ea3n l\u00fd nh\u00e0 h\u00e0ng mu\u1ed1n khi xem chi ti\u1ebft so s\u00e1nh Phi\u1ebfu t\u1ea1m t\u00ednh v\u00e0 H\u00f3a \u0111\u01a1n th\u00ec th\u1ea5y \u0111\u01b0\u1ee3c s\u1ed1 ch\u00eanh l\u1ec7ch \u0111\u1ec3 d\u1ec5 ki\u1ec3m tra h\u01a1n<\/a><\/span><\/p>\n

4. Qu\u1ea3n l\u00fd nh\u00e0 h\u00e0ng mu\u1ed1n khi thi\u1ebft l\u1eadp s\u01a1 \u0111\u1ed3 b\u00e0n th\u00ec c\u00f3 th\u1ec3 nh\u00ecn \u0111\u01b0\u1ee3c h\u1ebft t\u00ean b\u00e0n d\u00e0i (hi\u1ec7n nay n\u1ebfu t\u00ean b\u00e0n d\u00e0i 5 k\u00fd t\u1ef1 th\u00ec kh\u00f4ng nh\u00ecn th\u1ea5y h\u1ebft \u0111\u01b0\u1ee3c \u1edf l\u00fac thi\u1ebft l\u1eadp s\u01a1 \u0111\u1ed3)<\/a><\/span><\/p>\n

5. Qu\u1ea3n l\u00fd nh\u00e0 h\u00e0ng mu\u1ed1n xu\u1ea5t kh\u1ea9u th\u1ef1c \u0111\u01a1n \u0111\u1ec3 c\u1eadp nh\u1eadt \u0111\u01b0\u1ee3c nhi\u1ec1u th\u00f4ng tin \u0111\u1ed3ng lo\u1ea1t cho c\u00e1c m\u00f3n c\u1ee7a nh\u00e0 h\u00e0ng \u0111\u01b0\u1ee3c d\u1ec5 d\u00e0ng h\u01a1n<\/a><\/span><\/div>\n
II. PC – B\u00e1n h\u00e0ng<\/strong><\/span>
\n1. Thu ng\u00e2n\/nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5 mu\u1ed1n khi h\u1ee7y m\u00f3n th\u00ec ch\u1ec9 h\u1ee7y v\u1edbi s\u1ed1 l\u01b0\u1ee3ng m\u00f3n ch\u01b0a \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5<\/a><\/span>
\n2. Tr\u00ean PC cho ph\u00e9p click tr\u1ef1c ti\u1ebfp v\u00e0o order card \u0111\u1ec3 s\u1eeda.<\/a><\/span>
\n3<\/a><\/span>. Nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5 mu\u1ed1n hi\u1ec3n th\u1ecb s\u01a1 \u0111\u1ed3 b\u00e0n \u0111\u1ec3 ch\u1ecdn lu\u00f4n sau khi ph\u1ea7n m\u1ec1m c\u1ea3nh b\u00e1o ph\u1ea3i ch\u1ecdn b\u00e0n khi C\u1ea5t order \u0111\u1ec3 ti\u1ebft ki\u1ec7m thao t\u00e1c<\/a><\/span>
\n4<\/a><\/span>. B\u1ed5 sung ti\u1ebfng chu\u00f4ng th\u00f4ng b\u00e1o cho thu ng\u00e2n bi\u1ebft khi c\u00f3 order y\u00eau c\u1ea7u thanh to\u00e1n, khi b\u1ebfp b\u00e1o m\u00f3n h\u1ebft<\/a><\/span>
\n5. B\u1ed1 sung th\u00eam n\u00fat X\u1ebfp b\u00e0n, \u0110\u1eb7t m\u00f3n \u1edf danh s\u00e1ch order \u0111\u1eb7t tr\u01b0\u1edbc d\u1ea1ng card \u0111\u1ec3 gi\u00fap thu ng\u00e2n ki\u00eam l\u1ec5 t\u00e2n th\u1ef1c hi\u1ec7n nhanh \u0111\u01b0\u1ee3c 2 thao t\u00e1c n\u00e0y m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i v\u00e0o s\u1ed5 \u0111\u1eb7t ch\u1ed7<\/a><\/span>
\n6. Thay \u0111\u1ed5i quy t\u1eafc \u0111\u00e1nh s\u1ed1 b\u00e0n cho gi\u1ed1ng v\u1edbi s\u1ed1 b\u00e0n th\u1eadt c\u1ee7a nh\u00e0 h\u00e0ng (kh\u00f4ng c\u00f3 B:#)<\/a><\/span>
\n7. Thay \u0111\u1ed5i quy t\u1eafc \u0111\u00e1nh s\u1ed1 order, s\u1ed1 h\u00f3a \u0111\u01a1n cho gi\u1ed1ng v\u1edbi s\u1ed1 order, s\u1ed1 h\u00f3a \u0111\u01a1n th\u1eadt c\u1ee7a nh\u00e0 h\u00e0ng (Kh\u00f4ng c\u00f3 # v\u00e0 S)<\/a><\/span>
\nIII. Mobile (Smartphone\/Tablet) – B\u00e1n h\u00e0ng<\/strong><\/span>
\n1. C\u1ea3i ti\u1ebfn thao t\u00e1c tr\u00ean danh s\u00e1ch order: tr\u00ean tablet \u0111\u1ed5i ch\u1ed7 2 thao t\u00e1c Tr\u1ea3 m\u00f3n v\u00e0 S\u1eeda order.<\/a><\/span>
\n2. Nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5 mu\u1ed1n hi\u1ec3n th\u1ecb s\u01a1 \u0111\u1ed3 b\u00e0n \u0111\u1ec3 ch\u1ecdn lu\u00f4n sau khi ph\u1ea7n m\u1ec1m c\u1ea3nh b\u00e1o ph\u1ea3i ch\u1ecdn b\u00e0n khi C\u1ea5t order \u0111\u1ec3 ti\u1ebft ki\u1ec7m thao t\u00e1c<\/a><\/span>
\n3. B\u1ed5 sung ti\u1ebfng chu\u00f4ng th\u00f4ng b\u00e1o cho thu ng\u00e2n bi\u1ebft khi c\u00f3 order y\u00eau c\u1ea7u thanh to\u00e1n, khi b\u1ebfp b\u00e1o m\u00f3n h\u1ebft<\/a><\/span>
\n4. B\u1ed1 sung th\u00eam n\u00fat X\u1ebfp b\u00e0n, \u0110\u1eb7t m\u00f3n \u1edf danh s\u00e1ch order \u0111\u1eb7t tr\u01b0\u1edbc d\u1ea1ng card \u0111\u1ec3 gi\u00fap thu ng\u00e2n ki\u00eam l\u1ec5 t\u00e2n th\u1ef1c hi\u1ec7n nhanh \u0111\u01b0\u1ee3c 2 thao t\u00e1c n\u00e0y m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i v\u00e0o s\u1ed5 \u0111\u1eb7t ch\u1ed7<\/a><\/span>
\n5. Thay \u0111\u1ed5i quy t\u1eafc \u0111\u00e1nh s\u1ed1 order, s\u1ed1 h\u00f3a \u0111\u01a1n cho gi\u1ed1ng v\u1edbi s\u1ed1 order, s\u1ed1 h\u00f3a \u0111\u01a1n th\u1eadt c\u1ee7a nh\u00e0 h\u00e0ng (Kh\u00f4ng c\u00f3 # v\u00e0 S)<\/a><\/span>
\n6<\/a><\/span>. Nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5 mu\u1ed1n c\u00f3 ti\u1ebfng chu\u00f4ng th\u00f4ng b\u00e1o h\u1ebft m\u00f3n, c\u00f3 tr\u1ea3 m\u00f3n \u0111\u1ec3 d\u1ec5 nh\u1eadn bi\u1ebft \u0111\u01b0\u1ee3c lu\u00f4n ngay khi b\u1ebfp th\u00f4ng b\u00e1o<\/a><\/span>
\n7<\/a><\/span>. B\u1ed5 sung t\u00ednh n\u0103ng \u0111\u1eb7t ch\u1ed7 cho thu ng\u00e2n s\u1eed d\u1ee5ng tablet t\u00ednh ti\u1ec1n<\/a><\/span><\/div>\n
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IV. Mobile – B\u1ebfp<\/strong><\/span>
\n1. B\u1ebfp\/bar mu\u1ed1n c\u00f3 th\u00f4ng b\u00e1o b\u1eb1ng ti\u1ebfng chu\u00f4ng khi c\u00f3 order m\u1edbi\/thay \u0111\u1ed5i g\u1eedi \u0111\u1ebfn \u0111\u1ec3 d\u1ec5 nh\u1eadn bi\u1ebft v\u00ec kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng nh\u00ecn v\u00e0o m\u00e1y<\/a><\/span><\/p>\n

2. C\u1ea3i ti\u1ebfn KDS cho b\u1ebfp: khi tr\u1ea3 h\u1ebft c\u00e1c m\u00f3n c\u1ee7a order th\u00ec t\u1ef1 \u0111\u1ed9ng hi\u1ec3n th\u1ecb order ti\u1ebfp theo \u0111\u1ec3 b\u1ebfp nh\u00ecn th\u1ea5y c\u00e1c m\u00f3n c\u1ea7n ch\u1ebf bi\u1ebfn ti\u1ebfp<\/a><\/span><\/p>\n

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I. Web<\/strong><\/span><\/h3>\n

<\/a>1. Khi nh\u1eadp h\u00e0ng t\u1eeb phi\u1ebfu b\u00e1o h\u00e0ng, qu\u1ea3n l\u00fd\/k\u1ebf to\u00e1n nh\u00e0 h\u00e0ng mu\u1ed1n kh\u00f4ng nh\u00ecn th\u1ea5y nh\u1eefng phi\u1ebfu b\u00e1o h\u00e0ng \u0111\u00e3 nh\u1eadp \u0111\u1ee7 \u0111\u1ec3 kh\u00f4ng nh\u1ea7m l\u1eabn khi nh\u1eadp h\u00e0ng<\/strong><\/span><\/h4>\n

Chi ti\u1ebft tham kh\u1ea3o t\u1ea1i \u0111\u00e2y<\/a><\/p>\n

<\/a>2. Qu\u1ea3n l\u00fd nh\u00e0 h\u00e0ng mu\u1ed1n d\u1ec5 nh\u1eadn bi\u1ebft h\u00f3a \u0111\u01a1n b\u1ecb h\u1ee7y l\u00e0 do h\u1ee7y h\u00f3a \u0111\u01a1n hay h\u1ee7y order \u0111\u1ec3 d\u1ec5 theo d\u00f5i, ki\u1ec3m tra<\/strong><\/span><\/p>\n

Chi ti\u1ebft tham kh\u1ea3o t\u1ea1i \u0111\u00e2y<\/a><\/div>\n<\/div>\n
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<\/a>3. Qu\u1ea3n l\u00fd nh\u00e0 h\u00e0ng mu\u1ed1n khi xem chi ti\u1ebft so s\u00e1nh phi\u1ebfu t\u1ea1m t\u00ednh v\u00e0 h\u00f3a \u0111\u01a1n th\u00ec th\u1ea5y \u0111\u01b0\u1ee3c s\u1ed1 ch\u00eanh l\u1ec7ch \u0111\u1ec3 d\u1ec5 ki\u1ec3m tra h\u01a1n<\/span><\/strong><\/h4>\n<\/div>\n<\/div>\n
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Chi ti\u1ebft tham kh\u1ea3o t\u1ea1i \u0111\u00e2y<\/a><\/p>\n

<\/a>4. Qu\u1ea3n l\u00fd nh\u00e0 h\u00e0ng mu\u1ed1n khi thi\u1ebft l\u1eadp s\u01a1 \u0111\u1ed3 b\u00e0n th\u00ec c\u00f3 th\u1ec3 nh\u00ecn \u0111\u01b0\u1ee3c h\u1ebft t\u00ean b\u00e0n d\u00e0i (hi\u1ec7n nay n\u1ebfu t\u00ean b\u00e0n d\u00e0i 5 k\u00fd t\u1ef1 th\u00ec kh\u00f4ng nh\u00ecn th\u1ea5y h\u1ebft \u0111\u01b0\u1ee3c \u1edf l\u00fac thi\u1ebft l\u1eadp s\u01a1 \u0111\u1ed3)<\/strong><\/span><\/h4>\n
Khi thi\u1ebft l\u1eadp s\u01a1 \u0111\u1ed3 b\u00e0n<\/a>, v\u1edbi c\u00e1c t\u00ean b\u00e0n c\u00f3 nhi\u1ec1u k\u00fd t\u1ef1 th\u00ec v\u1eabn \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb \u0111\u1ea7y \u0111\u1ee7 tr\u00ean s\u01a1 \u0111\u1ed3 nh\u01b0 sau:<\/span><\/div>\n
<\/div>\n

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<\/a>5. Qu\u1ea3n l\u00fd nh\u00e0 h\u00e0ng mu\u1ed1n xu\u1ea5t kh\u1ea9u th\u1ef1c \u0111\u01a1n \u0111\u1ec3 c\u1eadp nh\u1eadt \u0111\u01b0\u1ee3c <\/strong>\u0111\u01b0\u1ee3c d\u1ec5 d\u00e0ng h\u01a1n <\/strong>nhi\u1ec1u th\u00f4ng tin \u0111\u1ed3ng lo\u1ea1t cho c\u00e1c m\u00f3n c\u1ee7a nh\u00e0 h\u00e0ng<\/strong><\/span><\/h4>\n

Chi ti\u1ebft tham kh\u1ea3o t\u1ea1i \u0111\u00e2y<\/a><\/p>\n

Xem to\u00e0n b\u1ed9 nghi\u1ec7p v\u1ee5 nh\u1eadp kh\u1ea9u th\u1ef1c \u0111\u01a1n t\u1eeb file excel t\u1ea1i \u0111\u00e2y<\/a><\/span><\/em><\/p>\n

II. PC – B\u00c1N H\u00c0NG<\/strong><\/span><\/h3>\n

<\/a>1. Thu ng\u00e2n\/nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5 mu\u1ed1n khi h\u1ee7y m\u00f3n th\u00ec ch\u1ec9 h\u1ee7y v\u1edbi SL m\u00f3n ch\u01b0a \u0111\u01b0\u1ee3c ph\u1ee5c v\u1ee5<\/strong><\/span><\/h4>\n

1.1. T\u1ed5ng quan<\/strong><\/p>\n

H\u01b0\u1edbng d\u1eabn thu ng\u00e2n ho\u1eb7c nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5 c\u00e1ch h\u1ee7y m\u00f3n tr\u00ean ph\u1ea7n m\u1ec1m, \u0111\u1ea3m b\u1ea3o ch\u1ec9 h\u1ee7y \u0111\u01b0\u1ee3c s\u1ed1 l\u01b0\u1ee3ng m\u00f3n ch\u01b0a ph\u1ee5c v\u1ee5 cho kh\u00e1ch. T\u00ednh n\u0103ng n\u00e0y gi\u00fap ki\u1ec3m so\u00e1t ch\u00ednh x\u00e1c quy tr\u00ecnh ph\u1ee5c v\u1ee5, tr\u00e1nh th\u1ea5t tho\u00e1t v\u00e0 nh\u1ea7m l\u1eabn trong qu\u1ea3n l\u00fd m\u00f3n \u0103n.<\/p>\n

1.2. C\u00e1c b\u01b0\u1edbc th\u1ef1c hi\u1ec7n<\/strong><\/p>\n

Tr\u01b0\u1eddng h\u1ee3p 1: Nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5 m\u1edbi tr\u1ea3 m\u1ed9t ph\u1ea7n s\u1ed1 su\u1ea5t kh\u00e1ch g\u1ecdi<\/strong><\/span><\/p>\n

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